Services

Augeo’s services are core to the configuration of its solutions. Augeo offers and specializes in several products and services which we bring together to create customized solutions for our clients. While many clients are seeking a straightforward engagement program that capitalizes on two or three services, other clients require a more comprehensive approach utilizing all.

Affinity Insurance Networks

Insurance and benefits for employers and associations to offer to staff or members with no added cost or administration. For employers or associations, benefits are paid by the employee or member, either directly or through payroll deduction. Coverage is provided by industry leading carriers in all 50 states and calls are handled by licensed insurance representatives.

  • Home
  • Auto
  • Limited Medical
  • Major Medical
  • Dental
  • Term Life
  • Accident
  • Disability
  • Cancer/Critical Illness
  • Long-term Care
  • Legal Insurance
  • Pet Insurance
  • Specialty
    • Employee purchasing and financing programs
    • Financial services and retirement planning
    • Identity theft protection programs

Call Center Services

Through our three owned and operated call centers, we offer comprehensive services including inbound customer service, outbound survey and follow up work and outbound sales. Our call centers support each client program providing customized and detailed tracking reporting and scripting for each. Through our call center system, we are able to combine multiple accounts as requested and we integrate with client customer service centers and sponsor call centers across many programs. We also perform a multitude of short term and long term one off projects and tests for clients and can adapt our call center capabilities for highly customized needs.

Custom Rewards

Augeo specializes in providing highly customized rewards and reward catalogs for client programs and promotions. We provide end to end management including sourcing of tailored merchandise, travel solutions, debit and gift card products and management of truly unique experiences and events.

Discount Networks

Discount networks providing savings and offers in over 100,000 different retail locations across the U.S. Discounts can be accessed by mobile, online, in-store, with coupons and over the phone.

Local

Over 50,000 local, independent businesses providing offers, deals and special access to network members. Augeo’s outbound call center brings new businesses into the network on a daily basis, creating fresh, dynamic offers for our client’s customers.

Business categories include:

  • Automotive
  • Restaurants
  • Dry cleaners
  • Salons/barbershops
  • Clothing stores
  • Dentists
  • Veterinarians
  • Movie theaters
  • Flower shops
  • Office supplies/printing
  • Moving services
  • And more

National

Nationally recognized brands and retailers providing special offers to members. Augeo works with a pool of National partners for client programs to utilize, plus we source and negotiate directly with additional partners based on client needs and direction.

Amusement and Recreation

Augeo has developed a network of amusement and recreation businesses across the country featuring movie theatres, zoos, museums and more.

Gift Card Fulfillment

Augeo’s loyalty, incentive and recognition program are supported by an in-house full service gift card fulfillment center. We offer gift cards from over 250 retailers and brands, including international service, and are continuously adding brands to our portfolio based on client and consumer requests. We tailor fulfillment depending on clients needs and requirements working within various service level agreements, customizing packaging and supporting with live call center agents to assist in redemption, fulfillment and activation questions.

Marketing Support Services

Augeo offers a complete suite of marketing services to support all our platforms and products ranging from graphic and website design, collateral design and printing, email marketing, launch communications, newsletters and event support. As clients require customized solutions the Augeo marketing services group brings extensive experience and diverse creative skills to facilitate the development of engaging communications.

  • Brand Development
  • Creative and Design Services
    • Content Creation
    • Interactive Marketing
    • Video Production
  • Data Management and Analysis
  • Email Messaging
  • Field Management
  • Game Mechanics
  • New Product Development
  • Promotions, Communication and Events
  • Social Media
  • Strategic Planning and Program Design

Mobile Solutions

Augeo utilizes mobile as a channel to deliver our programs and to communicate through our platforms. Because we strive to be available whenever the customer wants, where ever the customer wants, we have recently incorporated both iPhone and Android apps in several client programs and utilize text where client programs allow. We also provide detailed tracking and reporting of mobile engagement, registration and use for each client for better analysis and decision making within their mobile strategies.

Points & Incentive Engines

Augeo tailors our points and incentive engines for client incentive or loyalty programs capturing and tracking frequency, transaction or SKU level data.