3 million+ engaged members—a leading American prepaid, no-contract mobile phone provider, offers freedom and flexibility to their more than 25 million subscribers across 11 brands. This mobile provider was looking for ways to increase their subscriber base and leverage loyalty among current customers.Read more
The symbiotic relationship between EX and CX
Customer is king, right? We’ve all heard the mantra. Businesses of all shapes and sizes have embraced this perspective for over a century in their quest to boost brand affinity and their bottom line. While honing in on the customer experience with focused precision is one element of a successful brand strategy, there are two sides of every coin. After all, a superior customer experience begins with the most important customers of all: employees.