Investing in contractors—Augeo facilitates a loyalty program that rewards professionals for their purchases and their customer's purchases. The rewards program shows that the company thinks about professionals not just within the context of their flooring business, but as people too.Read more
The symbiotic relationship between EX and CX
Customer is king, right? We’ve all heard the mantra. Businesses of all shapes and sizes have embraced this perspective for over a century in their quest to boost brand affinity and their bottom line. While honing in on the customer experience with focused precision is one element of a successful brand strategy, there are two sides of every coin. After all, a superior customer experience begins with the most important customers of all: employees.